Kings Group Logistics
26 Linden Ave, Ste 101, Springfield, NJ 07081
info@kingsgrouplogistics.com
 908-215-5157
www.Kingsgrouplogitics.com

1. Overview

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a simple return and refund process.

2. Return Eligibility

To qualify for a return:

• Items must be unused, in original packaging, and in original condition.
• Returns must be initiated within 14 days of delivery.
• Proof of purchase (order confirmation or receipt) is required.

3. Non-Returnable Items

The following items are non-returnable:

• Custom or personalized products
• Perishable goods (if applicable)
• Clearance or final sale items

4. How to Return an Item

Initiate a Return: Email us at info@kingsgrouplogistics.com or call +1 (908) 215-5157 with your order number and reason for return.

Return Authorization: Once approved, we’ll provide return instructions.

Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service.

5. Refund Process

Once we receive and inspect the return, we’ll notify you of approval or rejection. Approved refunds will be processed to your original payment method within a few business days. Shipping costs are non-refundable.

6. Exchanges

We only exchange items if they arrive defective or damaged. Contact us to request an exchange.

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account.
• Contact your credit card provider (processing times may vary).
• If the issue persists, email us at info@kingsgrouplogistics.com.

For any other inquiries, feel free to contact us.